Privacy Policy

This policy explains what information Mersey Flow Plumbing collects when you use this website, why we collect it, and how we look after it. We've tried to keep it in plain English.

What information we collect

When you fill in our contact form, we collect:

• Your name
• Your phone number
• Your email address (if you provide one)
• The details of your enquiry or the message you send us

We don't collect any other personal information through this website.

How we use your information

We use the information you give us for one reason only: to respond to your enquiry, give you a quote, and arrange any work you ask us to do. We do not use your details for marketing emails or text messages unless you specifically ask us to.

How long we keep your information

We keep enquiry details for up to 12 months, after which they are deleted. If you become a customer, we may need to keep job-related records for longer to meet our legal and insurance obligations.

Sharing your information

We never sell, rent or share your information with third parties for marketing purposes. Your details are only ever used by Mersey Flow Plumbing to respond to your enquiry and carry out any work you ask for.

Your rights

You can ask us at any time what information we hold about you, or ask us to delete it. To do this, simply email us at info@merseyflowplumbing.co.uk and we'll deal with your request promptly.

Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch by email at info@merseyflowplumbing.co.uk or by phone on 0151 000 0000.